Fans expose fan village conditions, flooded with sewage, no hot water, photos, Qatar
Furious World Cup fans have complained that they already want to go home after their $AUD304-a-night accommodation was flooded with sewage.
Fed-up Australian supporters have only seen the Socceroos play one game but are considering selling up their tickets and leaving Qatar, The Sun reports.
While plenty of fans have loved their World Cup experiences, a number have complained about the shoddy state of accommodation and chaotic scenes in the fan zones.
Many reports have filtered through of serious issues at the fan villages designed for fans of different countries to stay in together.
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Problems with accommodation have been reported at the Barwa Barahat Al Janoub Housing Unit, the Fan Village Cabins Zarafan, the Free Zone Fan Village, and the Saffron Fan Village.
Qatar has already offered full refunds and new accommodation to World Cup fans staying in some of the worst tent villages.
A number of supporters reportedly arrived on time, only to be made to wait through the night while their rooms were made ready.
But when they finally got into their accommodation, they discovered the accommodation, many of which cost on average $304 a night, had leaking bathrooms flooded with sewage and no hot water.
Posting on a forum for fans in Qatar, one Aussie supporter said: “Anyone else in the fan villages having a horrible experience?
“Leakage in the bathroom causing flooding, no hot water, customer service have been overrun with people’s complaints.”
“Honestly don’t know what to do. We’re considering selling our tickets and leaving early but I think our chances for a refund on the accommodation are low.”
Another fan complained: “We are in the Baraw village and our apartment has been flooded with sewage 2 days in a row.”
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They said officials claimed to have fixed the problem and had sent a team of cleaners, “but they also said that yesterday”.
The fan went on: “We gave up and found accommodation elsewhere. If you need a number of a guy I can give it to you.
“He is a property manager and rents furnished apartments out by the month but just stay how long you need. It’s the same price.”
Aussies aren’t the only supporters to complain about the state of facilities for some of the World Cup fans.
A growing number have ranted online, saying there were a lack of buses, airconditioning units didn’t work, and pre-booked accommodation wasn’t available.
Others have said their accommodation was unfinished even after the World Cup had started.
One supporter compared the fan village at Zafaran to “a refugee camp”.
They questioned why a country the size of Qatar had been given a World Cup.
“Half a population of a country staying for a month was never going to be achieved,” they said.
Another claimed they were unable to access their room hours after arriving.
“Management delegation in the village of Saffron fans,” they wrote. “Hundreds of fans who have reservations have not received their rooms under the pretext that there are no available rooms and that there are no twin rooms?
“And the situation is as it is today, Morocco, without a solution. Chaos after chaos and the staff is very bad.”
In a statement, the Qatari Supreme Committee told The Sun Online: “We are aware that a number of fans have faced delays checking into select Fan Village accommodation due to owner and operator negligence.
“A section of units in these facilities, which are delivered and managed by different private entities, have not met the required standards that were advertised to fans.
“While these sites are managed by independent commercial entities, rectifying these issues remains the utmost priority for the Supreme Committee.
“Full refunds are being offered to fans severely impacted by this issue as well as alternative accommodation which will be free of charge for the duration of their stay.”
Supporters have also complained about the state of food available in the fan villages.
On Friday, fans were left shocked at a $12 chicken shawarma wrap being sold at the World Cup clash between Switzerland and Cameroon.
While a terrible breakfast included as part of a $357-a-night deal was roasted by supporters. The “breakfast box” included just a sandwich, an apple, a sad-looking muffin, and a doughnut.
This article originally appeared on The Sun and was reproduced with permission.
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